Where is the billing office located?

The billing office is located at 612 Beaman Street, across from the hospital main entrance. On-site customer service is available Monday-Friday, 8am - 4:30 pm. Customer service staff can be reached at 910-590-8751 or 910-596-4235.

Will Sampson Regional Medical Center file my insurance?

The hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. However, your policy is a contract between you and your insurance company and you will have the final responsibility for payment of your hospital bill. If your insurance company has not paid your claim within 90 days due to no fault of the hospital, the hospital will bill you for the services.

You will be asked to pay your deductible and co-insurance at the time of service except in emergency cases.

Is Sampson Regional Medical Center in my preferred provider network?

We participate with many managed care companies. Please call your insurance company directly to determine if Sampson Regional Medical Center is a preferred provider for your insurance.

How do I request an itemized bill?

Call customer service at 910-590-8751 or 910-596-4235. You should receive your request within 5 business days of the request.

What type of billing will I receive?

When the balance due is determined to be patient responsibility, you will receive a statement. We offer a prompt pay incentive if the balance in full is paid within 21 days from the date of your statement. Please call customer service for details regarding our prompt pay incentive. Our payment policy is listed on the back of our statements.

Do you accept credit cards?

We accept MasterCard, Visa, Discover and American Express. Complete the credit card information on your statement and return it to Sampson Regional, or to pay by phone call 910-592-8511 extension 8421.

Is financial assistance available?

Yes, for information regarding our financial assistance program, please call customer service.

What other providers may be included in my care at Sampson Regional, and how can I reach them?

Clinton X-Ray

(Radiologist Interpretation Services)

910-592-8070

Carolina Costal ER Physicians

(Emergency Room Physician)

1-877-882-5176

Sampson Regional Medical Services

(Anesthesiology Services)

1-800-919-1190 extension 304

WakeMed Faculty Physicians

(Inpatient Physician Services)

910-350-8153